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Banking That Runs on Your Wallet

Your xmastree balance moves through bKash, Nagad, Rocket and bank transfer — the same wallet apps already sitting on your phone.

bKashNagadRocketBank TransferPIN-confirmed transfers
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xmastree Banking That Runs on Your Wallet
xmastree Withdraw to the Wallet You Use

Withdraw to the Wallet You Use

Payouts go back through the same local rails you funded with, which keeps your money trail easy to follow. Open the withdrawal panel, choose bKash, Nagad, Rocket, Upay or bank transfer, and enter the amount you want out. Before anything leaves your account we check that the wallet name matches the name on your verified profile — a mismatch is the usual

reason a payout stalls. Approve with your PIN and we send to the number you registered. A wallet that has never funded your account may need a manual check first, so stay on the rail you deposit from.

  • Open your payout panel — Sign in, open the account wallet and choose withdraw. Your verified name sits at the top of the screen so you can see which wallet it has to match.
  • Choose the payout rail — Select bKash, Nagad, Rocket, Upay or bank transfer and enter the number or account you registered. Use a wallet held in your own name.
  • Enter the amount and confirm — Type what you want to take out, read the figure once more, then approve with your PIN. A reference number lands in your transaction history as soon as we log it.
  • Finish any pending check — If your profile still needs a document or a selfie, the payout holds until that clears. Upload it from the verification tab and we pick the request back up.
xmastree Verifying Your xmastree Account

Verifying Your xmastree Account

Verification is what lets us release money to you and keeps strangers out of your balance. We ask for a photo of your National ID, passport or driving licence, a selfie in good light, and a wallet screenshot when the name on your bKash, Nagad or Rocket account differs from your ID. Each document is checked against the name and date of

birth on your profile. Once it clears, your payout wallet is locked to that name and later withdrawals skip the extra step. Take the photos on a flat surface — glare across the ID number is why most checks come back.

  • Fill your profile once — Your name, date of birth and address must match your document exactly. Corrections afterwards take longer, so get the spelling right when you open the account.
  • Upload your ID photo — Take the front and back of your National ID, passport or licence on a flat surface. All four corners need to sit inside the frame.
  • Add a selfie — Hold the phone at eye level in daylight and follow the on-screen prompt. We match your face against the photo on the document you sent.
  • Read the check result — A status message appears inside your account. If one photo is rejected, we say which one and you can resend it from the same tab.

Wallets and Banks We Accept

Every rail below moves money between your own wallet or bank account and your xmastree balance — no agent, no cash handover. bKash and Nagad cover most of what we see, Rocket still carries plenty of traffic outside Dhaka, and Upay or a straight bank transfer works when your money sits in a bank. Funding a BPL cricket session or a slot room uses the same cashier. Pick the wallet you already use to pay bills; the cashier shows the receiving details for that rail and nothing else on your side changes.

bKash

Send from your bKash app to the number the cashier shows, then paste the transaction ID back. Payouts return to the same bKash number once your profile is verified.

Nagad

Nagad runs the same way: the cashier displays a receiving number, you send, you paste the reference. Keep the wallet in the name on your ID so payouts clear without a second check.

Rocket

Rocket suits players who bank through a -linked wallet. Use your own Rocket number and copy the transaction ID from the confirmation message — that reference matches your deposit to the balance

Upay

Upay sits alongside the three bigger wallets. If your salary or bill payments already run through Upay, fund from there and save the same number as your payout wallet.

Bank Transfer

Send directly from a Bangladesh bank account if that is where your money sits. Put the reference the cashier gives you in the transfer remarks so the payment finds your account.

xmastree Deposit With bKash, Nagad or Rocket

Deposit With bKash, Nagad or Rocket

Depositing is a two-app job: xmastree shows you where to send, and your wallet does the sending. Open the cashier from your phone, pick bKash, Nagad, Rocket or a bank transfer, and the receiving account for that rail appears. Send the amount from your own wallet app and copy the transaction ID it hands you. Paste that ID into the cashier, type

the amount in, and approve with your account PIN. The deposit shows on your balance once the reference matches the payment we received. If the ID does not match, the entry stays pending and our support chat can trace it with you.

  • Open the cashier panel — Sign in on your phone, go to the wallet section and tap deposit. The chip row lists bKash, Nagad, Rocket, Upay and bank transfer.
  • Pick your wallet rail — Choose the wallet you actually use. We show the receiving number and the reference field that matches that rail, so you are not guessing where the money goes.
  • Send and copy the ID — Open bKash, Nagad or Rocket on the same phone, send the amount, then copy the transaction ID from the confirmation message the app sends you.
  • Confirm in the cashier — Paste the ID, enter the amount you sent, and approve with your account PIN. Your balance updates as soon as the reference matches.

Payment Questions We Get Asked

These are the payment questions that land in our Bangladesh support chat most often, answered the way we would answer them there. Read the one that matches your situation before you send — most stalled transfers come down to a mistyped reference or a wallet held in another person's name, and both are easier to fix before the money moves than after. If your case is not here, our chat team can trace a transfer with the transaction ID from your wallet message.

Open the cashier, choose bKash, send the amount from your own bKash app to the number we show, then paste the transaction ID into the reference field and confirm with your account PIN.

The cashier prints the minimum for each rail before you send, and it can differ between bKash, Nagad, Rocket, Upay and bank transfer. Read that line first so your deposit lands without a query.

Copy the transaction ID from your wallet message and send it to our support chat with the amount and the time. Usually it is a mistyped reference or a send to an old number.

Whichever one you funded with, provided the name matches your verified profile. If you have switched wallets, the new payout wallet has to be saved and confirmed before the request goes through.

A National ID, passport or driving licence photo, a selfie, and a wallet screenshot if the name differs from your ID. Clear, flat photos get through quicker than angled ones with glare.

No. The wallet has to be in your own name and match the ID on your profile. Third-party numbers are the main reason payouts get held, and we would rather tell you that now than later.
Reference

Xmastree Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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