Reference

Legal Terms for Your xmastree Account

Everything you agree to sits on one page: account rules, how you fund with bKash, Nagad or Rocket, and what data we keep. Access depends on your local law and eligible regions, so confirm that before you open your account.

Local law firstWallet ownershipData you can requestBangladesh support
xmastree Legal Terms for Your xmastree Account
ACCOUNT HELP DESK

Reaching Our Support Desk About Policy

Something in the terms you don't follow? Ask before you act on it. Our Bangladesh support team handles policy questions through live chat inside your account and by email, and both routes reach a person who can read your account history rather than a script. Keep your registered wallet number ready when you write in — most ownership checks stall because the number in the message doesn't match the one on file. Players in Chattogram raise the same handful of questions, so there's a fair chance your answer is already covered in the FAQ under this section.

Team online

Live chat in your account

Open the chat window from any lobby page once you are signed in. Paste your account email and the wallet number you registered, and we can pull the right record without going back and forth.

Email for policy requests

Write in with 'policy request' as the subject and say what you need changed: a detail corrected, a clause explained, or a copy of what we hold on you. Use the email tied to your account.

Wallet ownership checks

Withdrawals land back on the wallet you funded from, so the name and number must match. If you changed your bKash, Nagad or Rocket number, tell us before you request a payout.

DATA AND SIGN-IN

How We Handle Your Data and Sign-In

Your account holds your name, your wallet number and your play record — that's it, and we keep it for as long as your account is open plus whatever period our bookkeeping needs. Passwords are stored hashed, and a one-time code goes to your registered contact when you sign in from a new device. Cookies do two jobs: keep your session alive and show us which pages load slowly on mobile data. You can clear them in your phone browser at any time. Ask us for a copy or a correction and we work through it from the account email.

What we store

Your name, your registered wallet number, your play history and the device you sign in from. We don't ask for anything we can't tie to running your account, and we don't sell it on.

Sign-in protection

Sign in and a one-time code reaches your registered contact, so a stolen password alone won't open the lobby. Change that password from account settings whenever you want — the old session drops straight away.

Cookies on this site

Session cookies keep you signed in as you move between lobby pages. Analytics cookies count page loads so we can see which screens drag on a 3G connection, and you can wipe both from your browser.

Retention and deletion

We keep your record while the account is open and for the bookkeeping period after it closes. Ask from your account email and we confirm what's held, correct anything wrong, or start a deletion request.

The Legal Questions You Ask Us Most

The six questions below come up most often on this page, and every answer sticks to what our account terms actually say. Nothing here overrides the terms you accept at sign-up, and nothing here is legal advice for your own situation — if a local rule affects you, check with a qualified professional in Bangladesh. Where an answer mentions eligibility, read it as a check we run rather than a promise.

Only where your local law and eligible regions allow it. We check the details you register and may ask for address proof before a payout. If your region is out of scope, we say so.

Yes, the wallet must be in your own name. Before your first withdrawal we match the bKash, Nagad or Rocket number on file to your account details, so keep the number you registered active.

The payment gets held while we ask you to prove the wallet is yours. Third-party funding breaks our account terms, so the deposit goes back to the sender and your account is flagged until the check closes.

Write from your account email and ask for a copy of what we hold. We send it in a readable format once we've confirmed the request came from you, after a check on your registered wallet.

Closing is your right, so ask and we action it. Your balance settles to the wallet you registered, and the record is kept through the bookkeeping period our rules require. You can open a fresh account later.

A disputed round is checked against the provider's own game log first — Pragmatic Play and Evolution keep them. Our support desk reads that log alongside your play history, and the outcome settles under the terms you accepted.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.