Reference

Straight Answers Before You Open Your Account

Send a question about a bKash deposit, a Nagad transfer or a Rocket payment and you get a plain reply from the same team that runs the cashier desk.

bKash, Nagad and Rocket answersAccount wallet stepsChat and email pathsPlain English, no jargon
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xmastree Straight Answers Before You Open Your Account
QUICK ACCOUNT FACTS

Four Things You Can Confirm Here

5
Funding rails we answer on — bKash, Nagad, Rocket, Upay and bank transfer
EN
Answers written in plain English for Bangladesh, not translated from another market
Mobile
Wallet questions answered for phone screens first, from the wallet app into the lobby
SSL
Login and wallet details carried over SSL, with OTP confirmation when account details change
HOW WE ANSWER

How These Answers Get Written

Answers here are written by the people who handle accounts and wallet checks, not by a copy desk guessing at how the cashier works. When we describe a deposit path, we've walked it in bKash, Nagad and Rocket ourselves, from the Send Money screen back to the lobby balance. When a rule changes, the page changes with it, so a stale step doesn't send you in circles. And where access depends on your local law and eligible regions, the answer says that outright.

Written from the cashier side Deposit and withdrawal steps come from the team that processes wallet checks, so the wording matches what you actually see on the bKash, Nagad or Rocket screen.
Checked against the lobby When an answer names a game, it names one that's live — Dragon Tiger Live Room, Crash SpinWin, Football SuperGoal — so you can open it and see for yourself.
Region wording kept honest Access depends on your local law and eligible regions. Where that affects an answer, we state it in the same paragraph rather than burying it in fine print.
Corrections land in the reply If a wallet flow changes, the answer is edited at the source. Old screenshots and stale steps get pulled instead of sitting online for months.
REACH THE DESK

Three Ways To Get Your Answer

If the answer isn't on this page, don't sit on the question. The help button inside your xmastree account opens a chat window with our desk, and that chat carries your account number with it, so you skip the part where you explain who you are and which wallet you used. Email is better when you want to attach a screenshot of a bKash or Nagad confirmation. And for anything stuck on a wallet check, the verification line is the right door, not general chat.

In-account live chat Open the chat from the help button while you're logged in. Your account number travels with the message, so the desk sees your wallet history before you type a word.
Help desk email Write to the address listed on our contact page and attach a screenshot of your bKash, Nagad or Rocket confirmation. A picture of the transaction reference shortens the back-and-forth a lot.
Wallet verification line Use this one when a deposit shows as sent on your side but not in your account wallet. Send the transaction ID and the wallet name, and the check starts from there.
xmastree What This FAQ Page Actually Covers

What This FAQ Page Actually Covers

Most of what reaches our help desk is not complicated. Someone sends money through bKash, sees the balance move on their phone, and wants to know why the wallet line in the lobby hasn't caught up yet. Someone else tries a Nagad transfer and the PIN screen closes on them before they finish. Those are the questions this page answers, roughly in

the order you meet them: opening the account, funding it through bKash, Nagad, Rocket or Upay, finding a game, and moving money back out. We also answer the parts people ask about quietly. How a wallet verification check runs. What to do when a Rocket payment shows as sent on your side but not on ours. Whether one login covers your phone

browser and a bigger screen. And where the live casino tables, slots and the cricket sportsbook sit inside the lobby, so you aren't hunting through menus mid-innings. Replies stay short on purpose. Where a question needs steps, we spell out the steps and point you to the right desk rather than burying the fix in a paragraph. Access depends on your local

law and eligible regions, and we say that in the answer instead of leaving it to a footer line.

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer

The Questions You Send Us Most

Below are the six queries that fill our inbox week after week, answered the way we'd answer them in chat: short, in order, no detours. We've kept the wallet names exactly as they appear on your phone — bKash, Nagad, Rocket, Upay — because that's what you'll be looking at while you read. If your case doesn't match any of these, the help button is one tap away and the desk picks it up from there.

Open the cashier, pick bKash, and send to the number shown on screen using Send Money. Then enter the transaction ID back in the cashier so the wallet line updates.

That usually means the reference hasn't been matched yet. Send the transaction ID and the amount to the wallet verification line and the check starts from that message.

Yes — one account wallet holds whichever of bKash, Nagad, Rocket or Upay you fund with, and you can switch rail between deposits. Bank transfer also works where your bank supports it.

No. The lobby opens in your phone browser, and the same login works on a bigger screen when you want the live tables. Nothing extra to install before your first deposit.

Live casino tables, slots from studios such as Pragmatic Play and PG Soft, crash titles like Aviator, and the cricket sportsbook for BPL and international matches.

Use the help button inside your account for chat, or the help desk email if you're attaching a wallet screenshot. Both reach the same team that wrote these answers.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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