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How xmastree Handles Your Personal Data

This Privacy Policy sets out exactly what data xmastree collects when you open an account, fund it through bKash, Nagad or Rocket, and use our lobby. Access and eligibility depend on your local law and eligible regions — please check what applies to you.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review, correct or remove your personal data, our support team can action that request. Reach out through any of the channels below. For wallet-related data queries — such as a bKash or Nagad number linked to your account — include your account reference so we can locate the right records quickly.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest path for data access or correction requests.

Email Support Send a detailed request to our support email. Include your registered mobile number and the specific data you want us to review or remove.

Account Help Centre Visit the Help Centre inside your account for step-by-step guidance on submitting a formal data request, including wallet-linked records.

What We Collect and Why We Collect It

xmastree Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with xmastree, we collect the details you enter: your name, contact number, email address and the payment method you choose — whether that is bKash, Nagad or Rocket. We use that data to verify your identity, process your deposits and withdrawals,

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and keep your account secure. We do not sell your personal information to third parties. Payment transaction records — including the mobile wallet number you use for bKash or Nagad transfers — are retained only as long as necessary for account management and any applicable record-keeping
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obligations. When you browse our lobby, we also collect technical data such as your device type, browser version and session timestamps. This helps us make sure the platform works correctly on the mobile devices most of our account holders use. If you are accessing from Bangladesh,
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note that your use of this platform depends on local law and eligible regions. Data collected through Rocket or other local payment rails follows the same handling standards as all other payment data on our platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We use SSL encryption across every page and account action, which means data you send — including your bKash or Nagad wallet number at the deposit step — travels encrypted. Cookies on xmastree track session state and payment flow so your account remembers your active method between visits. You can manage cookie preferences through your browser settings at any time. We keep your data only for as long as your account is active or as required by applicable obligations, and we review retention periods regularly.

SSL Encryption

Every account action, login and payment step runs over SSL. Your bKash, Nagad and Rocket details are never sent in plain text.

Cookie Management

We use session cookies to keep your payment method and account state active. You control non-essential cookies through your browser at any time.

Data Retention

Account and transaction data is kept only while your account is active. Once you request closure, we follow a set retention period before deletion.

Data Correction Rights

You can ask us to correct or remove your personal data at any point. Submit the request via live chat or email with your account reference.

Common Questions About Your Privacy on xmastree

These are the questions we hear most often about how your account data is handled, what gets stored when you pay with bKash or Nagad, and how to exercise your data rights.

We store your name, contact number, email and the mobile wallet number you link — bKash, Nagad or Rocket. We also log device type and session data to keep your account working correctly.

No. Your bKash or Nagad wallet details are used only to process your deposits and withdrawals. We do not sell or pass wallet data to unrelated third parties.

Contact us via live chat or email, include your registered mobile number, and we will pull the relevant records. We aim to respond within a reasonable timeframe from receipt.

Yes. Submit a deletion request through the Help Centre or email support. Some transaction records may be kept for the minimum period required by applicable obligations before full removal.

We use session cookies to maintain your login state and remember your active payment method. You can block or clear non-essential cookies through your browser settings at any time.

Your use of xmastree and how we process your data depends on your local law and eligible regions. If you have concerns about data handling under local rules, contact our support team directly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How xmastree Handles Your Personal Data

Reach Us About Your Privacy

How We Protect and Manage Your Information

Common Questions About Your Privacy on xmastree

01 What personal data does xmastree store when I open an account?

02 Does xmastree share my bKash or Nagad number with third parties?

03 How can I request a copy of my personal data?

04 Can I ask xmastree to delete my account and all related data?

05 What cookies does xmastree use and can I turn them off?

06 Does local law in Bangladesh affect how my data is handled?

Privacy Policy

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