Reference

Terms and Conditions That Govern Your Account

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad, or Rocket, and use any part of the xmastree platform.

Account eligibility by local lawbKash, Nagad, Rocket deposit rulesWithdrawal and verification conditionsAccount suspension and closure termsGoverning law and dispute process
xmastree Terms and Conditions That Govern Your Account
CONTACT TERMS HELP

Reach Us About These Terms

If any clause here is unclear, or if you want to raise a concern about how these terms have been applied to your account, our support team is the right starting point. You can reach us through live chat directly inside your account dashboard, by email at the address listed in your welcome message, or through our Telegram channel for account-related queries. We aim to respond to terms-related queries within one business day, though complex cases may take longer depending on the verification required.

Live Chat Open live chat from your account dashboard for immediate terms queries — available during active platform hours for supported Bangladesh regions.
Email Support Send a detailed query to the support email in your welcome message. Include your account ID so we can locate your case without delay.
Telegram Channel Reach us on our Telegram channel for account-related questions including wallet verification, bKash payment disputes, and terms clarifications.
HOW WE OPERATE

How We Handle Your Account Under These Terms

These terms are not just a legal formality — they describe how we actually run accounts on this platform. Account security, wallet verification, and dispute handling each follow a defined process so you know what to expect at every step. Your data, your payment history, and your account status are handled according to the commitments below.

Account Security

Your account is protected by OTP verification on login. If we detect unusual access, the account is flagged for review before any withdrawal can be processed.

Payment Verification

Deposits via bKash, Nagad, or Rocket are matched to your registered wallet number. Mismatches are held pending identity confirmation through our support team.

Data Retention

We retain your account and transaction data for the period required by applicable law in supported regions. You may request a summary of your data by contacting support.

Requesting Changes

To update your registered wallet number, phone, or contact details, submit a request through live chat with supporting ID. Changes take effect after verification is complete.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account eligibility, payment rules, what happens when terms are updated, and how to raise a dispute.

Yes. Every deposit method on the platform — bKash, Nagad, Rocket — is covered by these terms. Payment-specific conditions are noted separately on the cashier screen.

Access and eligibility depend on your local law and the regions we support. If the platform is not available in your jurisdiction, these terms do not create any right to access.

No. These terms allow only one account per person. Duplicate accounts are suspended on detection, and any balance held across duplicates may be forfeited pending review.

We notify you through the contact method registered on your account. Continuing to use the platform after that notification means you accept the updated terms.

Start by contacting support via live chat or email with your account ID and a clear description of the issue. We review disputes in the order received and respond within one business day.

We retain transaction records, login history, and wallet verification data for the period required under applicable law. Contact support to request a summary of your stored account data.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.